Shipping policy

Last updated: 2026.7.21

Thank you for shopping with VLIZ. We currently ship within the United States only. Please review the following details regarding our shipping process, timeframes, and pre-order policies.

1. Processing Time

Orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Please note that during peak seasons or promotional periods, processing may be slightly delayed.

2. Shipping Rates and Delivery Times

We offer standard shipping through USPS, UPS, or FedEx based on your location and product type. Free shipping on orders over $49.

3. Order Tracking

Once shipped, you'll receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to update. If you haven't received tracking within 3 business days, contact us at vlizzzusa@gmail.com.

4. Shipping Restrictions

We do not ship internationally or to PO Boxes, APO/FPO/DPO addresses. Fragile items, diffusers, or pet furniture may ship separately or require extra packaging. Delivery to remote or rural areas may take additional time.

5. Delays and Lost Packages

We are not responsible for carrier delays, weather interruptions, or address entry errors. If a package is marked as delivered but not received, please check with neighbors or your local carrier. If unresolved, contact us within 5 business days.

6. Damaged During Transit

If your order arrives damaged, contact us within 48 hours with photos of the packaging and product along with your order number. We'll review the issue and offer a replacement or partial refund if eligible.

7. Pre-Order Shipping Policy

Selected items in our store are available for pre-order. Pre-order items are produced after your order is placed.

Estimated shipping timeline: 30 to 90 days from the date of purchase. Shipping timelines may vary due to production schedules and logistics. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Pre-order items are offered at a 15% discount off the regular retail price as a thank-you for your early support.

Please check your size carefully before placing a pre-order. Size charts are available on each product page. Because pre-order items are produced to order, we are unable to accommodate size exchange requests.

Pre-order items are final sale and cannot be returned or exchanged unless the item arrives with a manufacturing defect or quality issue.

Pre-order purchases cannot be cancelled once the order is confirmed. If your order is significantly delayed beyond the stated 30 to 90 day window, we will notify you by email and provide the option to cancel for a full refund.

Payment is collected in full at the time of purchase.

8. Questions

For shipping or pre-order questions, please contact us at vlizzzusa@gmail.com.