Cancellation policy

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each delivery unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. You can cancel or change your subscription at any time through the link in your order confirmation email.

Pre-Orders

When you purchase a pre-order, you are buying a product that will be produced and shipped within 30 to 90 days from the date of purchase. Full payment is collected at the time of purchase.

Pre-order items are offered at a 15% discount as an early supporter benefit.

Pre-order purchases cannot be cancelled once the order is confirmed. If your order is significantly delayed beyond the 30 to 90 day estimated window, we will contact you by email and offer the option to cancel for a full refund.

Pre-order items are final sale. Returns and exchanges are not accepted unless the item arrives with a manufacturing defect or quality issue. Please review our Return and Refund Policy for full details.

Please review the size chart on the product page carefully before placing a pre-order, as we are unable to accommodate size exchange requests on pre-order items.

Try Before You Buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set period of time to decide if you want to keep the item. Once that period has passed and the item has not been returned, we will charge your payment method for the full amount.